Effective Date: September 25, 2026

These Terms of Service (the “Terms”) constitute a legally binding agreement between you (“you”, “your”, “customer”, “user”) and TEA SHOP S. de R.L. de C.V. (“we”, “us”, “our”), a duly registered commercial entity under the laws of Mexico, with its registered business address at Av. Francisco Villarreal Torres No. 2050, Interior 8E, Colonia Juárez, Ciudad Juárez, Chihuahua, México, C.P. 32422. These Terms govern your access to, browsing of, and all transactional activities conducted through our official e-commerce website www.teashopméxico.com (the “Site”), including the purchase of teapots, teacups, coffee pots, mugs, handcrafted brewing accessories, and all other merchandise listed on our platform. By accessing, registering an account, submitting an order, or otherwise using any feature of the Site, you confirm that you are at least 18 years of age, have full legal capacity to enter into binding contracts under applicable Mexican law, and that you have read, understood, and unconditionally agreed to be bound by every provision outlined in these Terms. If you do not accept any part of these Terms, you must immediately discontinue all use of the Site and refrain from placing any further orders.

1. Site Access and Account Registration

We grant you a limited, non-exclusive, non-transferable, revocable permission to access and use the Site for personal, non-commercial shopping purposes, subject to strict compliance with all rules set forth in these Terms. You agree not to use any automated script, web scraper, crawler, or data harvesting tool to access, extract, or index content from the Site without our prior explicit written consent. We reserve the right to suspend, restrict, or terminate your access to the Site at any time, without prior notice, if we determine that your activities pose a security risk, violate applicable laws, or breach any clause in these Terms.

When you choose to create a user account on the Site, you are required to provide accurate, current, and complete personal information, including your full legal name, valid email address, active contact phone number, and accurate delivery details. You are fully responsible for maintaining the confidentiality of your account login credentials, including your account password, and for all activities that occur under your registered account. You agree to notify us immediately at welds@teashopméxico.com if you detect any unauthorized access to your account, suspicious login activity from an unrecognized device or geographic location, or any other security breach. We will not be liable for any loss or damage arising from your failure to protect your account credentials, and we reserve the right to permanently disable any account that we reasonably believe has been created with false or misleading information, or used for fraudulent or abusive purposes.

Minors under the age of 18 are not permitted to create their own user accounts on the Site, and may only make purchases with the explicit supervision and consent of a parent or legal guardian who will assume full legal responsibility for all transactions conducted on their behalf. We do not knowingly collect personal information from children under 13 years of age, and any account found to be registered by a user under this age will be immediately suspended and all related personal data will be erased in compliance with applicable Mexican data protection regulations.

2. Product Information, Pricing, and Accuracy

We make every reasonable effort to ensure that all product descriptions, material specifications, dimension data, capacity indicators, craftsmanship details, and product images displayed on the Site are accurate and consistent with the actual merchandise we offer for sale. However, due to inherent differences in monitor color calibration, individual screen display settings, and the natural characteristics of handcrafted ceramic and artisanal products, minor variations in glaze tone, surface texture, and subtle shape differences between the delivered item and the website image do not constitute a material defect or grounds for a return. All handcrafted teaware and coffeeware items sold on our platform carry natural minor imperfections that are considered part of their unique artisanal character, and these will not be classified as product defects eligible for free replacement.

All product prices displayed on the Site are quoted in Mexican Pesos (MXN) unless explicitly marked otherwise, and include applicable value-added taxes as required by Mexican federal tax regulations. Shipping fees, remote area surcharges, customs duties for international orders, and any other additional service charges will be clearly calculated and displayed to you at the final checkout stage before you confirm your order and submit payment. We reserve the right to adjust product prices, modify promotional offers, or discontinue any product listing at any time without prior notice. While we implement strict data verification procedures to prevent pricing errors, we do not guarantee that all prices published on the Site are 100% error-free. If the actual correct price of a product is higher than the incorrectly displayed price on the Site, we reserve the right to contact you for confirmation before processing your order, or to decline your order after payment has been made and issue a full refund to your original payment method.

We regularly run limited-time promotional campaigns, discount codes, and member-exclusive offers on the Site. All promotional activities are subject to their own specific published terms and conditions, including clear validity periods, usage limits, and eligible product scopes. We reserve the right to cancel or adjust any promotional offer without prior notice if we detect abnormal usage, coupon stacking in violation of rules, or fraudulent redemption behavior that undermines the fairness of the activity for other customers.

3. Order Submission, Acceptance, and Contract Formation

When you complete the checkout process and submit your order on the Site, this action constitutes a formal, binding offer from you to purchase the selected products under the terms specified in your order. Immediately after you submit your order and complete the payment process, our system will automatically send you an order confirmation email that acknowledges receipt of your order and displays your order number, purchased items, total amount paid, and delivery details. This automated confirmation email is for informational purposes only and does not constitute our legal acceptance of your purchase offer.

We retain full and unconditional rights to accept or decline any submitted order for any lawful reason, including but not limited to product inventory unavailability, confirmed pricing errors in the system, detected suspicious or fraudulent transaction activity, incomplete or invalid delivery information, previous records of abusive return behavior, or situations where we have reasonable grounds to believe that placing the order would violate applicable laws or these Terms. The formal legal contract between you and us for the purchase of products is only deemed to be officially formed at the moment we dispatch your ordered merchandise from our warehouse and send you a formal shipping confirmation email that includes your unique courier tracking number. If we decline your validly submitted order for any permitted reason after your payment has already been processed, we will initiate a full refund to your original payment method within no more than 7 business days.

After an order is confirmed and before it is dispatched, you may submit a modification request to change product specifications, update delivery address details, or adjust order quantity only if our customer service team confirms that the order has not entered the packaging and preparation workflow. Once the parcel has been handed over to our courier partner, no further order modifications can be made.

4. Payment Processing and Security

All payment transactions conducted on our Site are processed through fully PCI DSS Level 1 compliant third-party payment service providers, who maintain industry-leading data security protocols to protect your sensitive payment information. We explicitly state that we do not store, collect, or retain your full credit card number, debit card CVV code, or other sensitive payment credential data on our own local servers. By submitting payment information on our Site, you represent and warrant that you are the legal authorized holder of the payment method being used, and that you have full legal authority to complete the transaction. All payment amounts must be settled in full at the time you submit your order; we do not offer deferred payment, invoice after delivery, or credit account services to individual retail customers unless you have applied for and received our explicit written approval as a verified bulk wholesale business partner.

If your payment transaction is flagged by our payment security system for additional verification due to unusual activity, large order value, or cross-border transaction risk, we reserve the right to contact you to request additional identity verification documents, including a copy of your official government-issued identification and a screenshot of your recent payment transaction statement, before we proceed to process and ship your order. This verification process is designed to protect you from unauthorized use of your payment method and prevent financial fraud, and it does not imply any suspicion of wrongdoing on your part.

In the event that a payment transaction is incorrectly charged twice, or an unauthorized charge appears on your account related to our platform, you may contact our support team immediately, and we will conduct a full investigation with our payment service provider and process the corresponding correction or refund within 10 business days once the issue is verified.

5. Shipping, Delivery, and Risk of Loss

All shipping and delivery arrangements for your order will be governed in full accordance with our independently published Shipping Policy, which is incorporated by reference into these Terms and forms an integral part of our legal agreement with you. We will select professional, insured, reputable courier partners to handle the transportation of your merchandise, and we will send you real-time tracking updates as soon as your parcel is dispatched. Estimated delivery timelines published on the Site are for reference purposes only, and we do not provide absolute guaranteed delivery dates, as actual transit speed may be affected by factors beyond our reasonable control including extreme weather events, courier operational disruptions, customs clearance delays, public health restrictions, and official public holidays.

Risk of accidental loss, theft, or physical damage to all ordered products is fully and irrevocably transferred from us to you at the exact moment our courier partner officially signs to accept the parcel from our warehouse staff. If your parcel arrives with severely damaged outer packaging that poses a clear risk of harm to the internal products, you have the right to request the courier to complete an official on-site damage record and refuse to sign for delivery before contacting our customer support team immediately. If you provide an incorrect, incomplete, or outdated delivery address at checkout, or you fail to be present to receive the parcel after multiple delivery attempts arranged by the courier, you will be fully responsible for all additional return shipping fees, re-delivery charges, and related administrative costs incurred as a result.

For international orders, you are solely responsible for complying with all import regulations, product safety standards, and customs declaration requirements of your destination country. Any applicable import duties, value-added taxes, or customs processing fees charged by local authorities are your exclusive responsibility, and we will not be liable for any delays, seizures, or additional costs caused by non-compliance with local import rules.

6. Returns, Refunds, and Exchanges

All after-sales arrangements related to product returns, exchanges, and eligible refund requests are strictly governed by our independently published Refund and Returns Policy, which is fully incorporated into these Terms as a binding component of our agreement. We explicitly reaffirm the core principle that no standalone refund-only request that allows you to keep the purchased product is permitted, except in the extremely limited scenario where the parcel is formally confirmed as completely lost by the courier partner and can never be recovered by either party. All return requests must be submitted within the specified time window, the returned product must remain unused and in resalable condition, and you must obtain an official Return Authorization Number from our customer service team before sending any item back to our designated warehouse address. We will not process any return that is sent back without prior authorized approval.

After our warehouse team fully inspects the returned item and confirms it meets all eligibility requirements, you may select between an equal product exchange or a full product-value refund issued to your original payment method. The original outbound shipping fee you paid at checkout is non-refundable, unless the return is caused by our confirmed shipping error, verified manufacturing defect, or material misrepresentation of the product description on our Site. Custom engraved, personalized made-to-order, and final-sale clearance products are not eligible for general return unless they are confirmed to have irreversible manufacturing defects that prevent normal functional use.

We do not accept returns of products that show obvious signs of improper use, accidental damage caused after delivery, or modification performed by the customer. Any returned item that arrives with broken parts, permanent stains, or destroyed original packaging will be rejected and shipped back to you at your own cost.

7. Intellectual Property Rights

All content published on the Site, including but not limited to product photographs, graphic designs, brand logos, text descriptions, page layout structures, website source code, video content, marketing copy, and all other creative materials, are the exclusive intellectual property of TEA SHOP S. de R.L. de C.V. or our authorized licensors, and are protected under Mexican federal copyright law, international trademark regulations, and other applicable intellectual property treaties. You may not copy, reproduce, distribute, modify, republish, display, frame, hotlink, or create derivative works from any part of the Site content for any commercial or non-personal purpose without obtaining our prior explicit written permission. You are prohibited from using our brand name, registered trademarks, or any similar confusingly similar marks in connection with any third-party product, service, or website without our formal written authorization.

If you choose to submit product reviews, usage photos, feedback comments, or other user-generated content to our Site or official social media channels, you automatically grant us a perpetual, non-exclusive, royalty-free, worldwide, sub-licensable license to use, reproduce, modify, edit, adapt, publish, translate, distribute, and display that user content for marketing, brand promotion, product improvement, and operational purposes across all our official digital and offline channels. You represent and warrant that all user-generated content you submit does not infringe the copyright, trademark, privacy right, or other legitimate legal rights of any third party. We reserve the full right to moderate, edit, or remove any user-generated content that we determine to be unlawful, offensive, defamatory, misleading, or inconsistent with our brand guidelines.

You may not set up any hyperlink to the Site that is placed on a website containing unlawful, offensive, or controversial content that could damage our brand reputation, and we reserve the right to request you to remove any such unauthorized link at any time.

8. Prohibited Activities

You explicitly agree not to engage in any of the following prohibited activities while accessing or using our Site:

• Using the Site for any unlawful purpose, or in violation of any applicable local, state, federal, or international law and regulation;
• Gaining unauthorized access to other user accounts, our backend server systems, or any other network infrastructure connected to the Site;
• Transmitting or distributing any computer virus, malicious code, malware, trojan horse, or harmful program that may damage, disrupt, or compromise the normal functionality of the Site;
• Conducting any unauthorized data scraping, bulk order placing, inventory hoarding, or activity that interferes with the fair operation of our platform and the shopping experience of other customers;
• Impersonating any natural person, legal entity, or falsely stating or misrepresenting your affiliation with any person or organization;
• Posting or transmitting any defamatory, obscene, pornographic, threatening, or harassing content through our Site or communication channels;
• Reselling products purchased from our platform in large commercial volumes without obtaining our official written wholesale partnership authorization;
• Circumventing any access control, anti-scraping mechanism, or geographic restriction measure implemented on the Site.

We reserve the right to immediately terminate your user account, permanently block your IP address from accessing the Site, and report any suspected illegal activity to the appropriate law enforcement authorities if you violate any of the prohibitions listed in this section.

9. Disclaimer of Warranties

The Site and all products and services offered through our platform are provided on an “as is” and “as available” basis, except for express warranties that are explicitly stated in our official product descriptions. To the fullest extent permitted by applicable Mexican law, we expressly disclaim all other warranties, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a specific intended purpose, and non-infringement of third-party intellectual property rights. We do not warrant that the Site will operate uninterrupted, be completely free of security vulnerabilities, or be 100% free of software bugs, technical errors, or temporary service outages. These disclaimers apply to the maximum extent permitted by mandatory law, and no oral or written information or advice provided by our team shall create any warranty that is not explicitly stated in these Terms.

We do not guarantee that the Site, its servers, or all email communications sent from our end are completely free of viruses or other harmful components. You are solely responsible for implementing sufficient anti-virus protection, data security measures, and backup systems for your own device and network environment when accessing the Site.

10. Limitation of Liability

Under no circumstances shall TEA SHOP S. de R.L. de C.V., its directors, officers, employees, agents, or commercial partners be held liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Site, your purchase of our products, or any breach of these Terms, even if we have been advised in advance of the reasonable possibility of such damages. This excluded damage scope includes but is not limited to lost profits, lost business revenue, loss of stored data, business interruption, and emotional distress. Our total aggregate maximum liability to you for any and all claims of any kind arising from your order or these Terms shall never exceed the total actual amount you paid to us for the specific product or service that gives rise to the claim. Some jurisdictions do not allow the exclusion of certain implied warranties or the limitation of consequential damages, so some parts of this liability limitation may not fully apply to you to the extent restricted by mandatory local law.

This limitation of liability does not apply to situations where we have acted with gross negligence, intentional misconduct, or fraudulent misrepresentation, to the extent that such conduct cannot be lawfully excluded under applicable Mexican regulations.

11. Indemnification

You agree to fully indemnify, defend, and hold harmless TEA SHOP S. de R.L. de C.V., its parent companies, subsidiaries, directors, employees, agents, contractors, licensors, and authorized partners from and against all third-party claims, liabilities, damages, losses, fines, penalties, costs, and expenses (including reasonable attorney fees and legal litigation costs) that arise out of or are connected to your breach of these Terms, your unauthorized use of Site content, your violation of any applicable law, or your infringement of the legal rights of any other third party. We reserve the right to take exclusive control and conduct the defense of any such claim that requires indemnification from you, in which event you agree to provide us with all necessary cooperation and assistance to assert our defenses.

This indemnification obligation will remain in full effect even after your user account is terminated and you cease using our platform, to cover all claims that arise from activities that occurred while these Terms were in force.

12. Governing Law and Dispute Resolution

These Terms and the entire legal relationship between you and us shall be governed by, and construed in accordance with, the substantive laws of the United Mexican States, without giving effect to any conflict of law rules or principles that would refer the matter to the law of another jurisdiction. Any dispute, controversy, or claim arising out of or relating to these Terms, your use of the Site, or your product purchase transaction shall first be submitted to good-faith amicable negotiation between both parties for a period of no less than 30 calendar days. If the dispute cannot be resolved through mutual negotiation within this period, both parties irrevocably agree to submit the dispute to the exclusive personal and subject-matter jurisdiction of the competent civil courts located in Ciudad Juárez, Chihuahua, México.

Nothing in this clause shall prevent us from seeking interim or emergency injunctive relief from a court of competent jurisdiction at any time to protect our intellectual property rights, data security, or legitimate business interests before the full dispute resolution process is completed.

13. Termination of Agreement

We reserve the right to immediately suspend or permanently terminate your user account and your access to all or any part of the Site at any time, with or without advance notice, if we determine in our sole reasonable discretion that you have violated any provision of these Terms, your activities create legal risk for us, or you engage in conduct that is harmful to other users or our normal business operations. After termination of your account, your right to browse the Site, place new orders, and access your account data will cease immediately. All provisions of these Terms that by their nature are intended to survive termination, including but not limited to intellectual property rights, warranty disclaimers, liability limitations, indemnification obligations, and dispute resolution clauses, shall remain in full legal force and effect indefinitely after termination.

If you wish to voluntarily close your own user account, you may submit a request to our customer support team, and we will process the account closure within 7 business days, while retaining only the transaction records that we are legally required to preserve for tax, accounting, and regulatory compliance purposes.

14. Modifications to Terms

We reserve the right to update, revise, or modify these Terms at any time to reflect changes in our business operations, new legal regulatory requirements, system upgrades, or adjustments to our service rules. When we make material changes to these Terms, we will update the “Effective Date” displayed at the top of this document, post a prominent public notification on the homepage of the Site, and send a formal notification email to all registered users with active accounts. The revised version of these Terms will officially go into effect 10 calendar days after the public notification is posted. Your continued access to the Site and placement of new orders after the effective date of the revised Terms will constitute your full acceptance of all modified provisions. If you do not agree with the updated Terms, you may close your user account and discontinue all use of the Site before the new version takes effect.

No user-generated feedback, suggestion, or comment you submit to us related to these Terms shall create any contractual obligation on our part to incorporate that feedback into our official policies, and we retain full unilateral discretion to make all final decisions regarding policy adjustments.

15. Severability and Entire Agreement

If any single provision of these Terms is determined by a court of competent jurisdiction to be invalid, unlawful, or unenforceable in any respect, that specific provision shall be deemed severable from the rest of the Terms, and the remaining provisions shall continue to remain in full force and effect to the maximum extent permitted by law. These Terms, together with our published Privacy Policy, Shipping Policy, and Refund and Returns Policy, constitute the complete and entire legal agreement between you and us, and supersede all prior oral or written understandings, negotiations, and agreements related to the subject matter covered in this document. No modification, amendment, or waiver of any provision of these Terms shall be deemed valid unless it is made in writing and signed by an authorized legal representative of TEA SHOP S. de R.L. de C.V.

No failure by us to exercise or enforce any right or provision contained in these Terms shall constitute a waiver of that right or provision, nor shall it prevent us from enforcing that right or provision at any later time.

16. Contact Information

If you have any questions, comments, or formal inquiries regarding any part of these Terms of Service, you may contact our legal and customer support team through the following official channels:

• Company Name: TEA SHOP S. de R.L. de C.V.
• Official Website: www.teashopméxico.com
• Contact Email: welds@teashopméxico.com
• Physical Registered Address: Av. Francisco Villarreal Torres No. 2050, Interior 8E, Colonia Juárez, Ciudad Juárez, Chihuahua, México, C.P. 32422
• Contact Telephone Number: +52 6566663580

We will respond to your formal inquiry within 3 business days, and provide you with clear, accurate guidance to address your concerns.