Effective Date: September 25, 2026

This Shipping Policy is published and administered by TEA SHOP S. de R.L. de C.V. (“we”, “us”, “our”), with its registered business address at Av. Francisco Villarreal Torres No. 2050, Interior 8E, Colonia Juárez, Ciudad Juárez, Chihuahua, México, C.P. 32422. It applies to all product orders placed through our official e-commerce website www.teashopméxico.com, covering our full catalog of handcrafted teapots, ceramic teacups, coffee pots, insulated mugs, and all home beverage brewing accessories. This policy clearly outlines our complete shipping procedures, delivery timelines, service types, fee structures, and post-delivery liability rules, to ensure every customer has full, transparent visibility into how their order will be processed and delivered. By placing an order on our platform, you confirm that you have read, understood, and agreed to all terms specified in this document.

1. Order Processing and Preparation

Once your payment is successfully confirmed, our order processing team will begin verifying your order details, checking product inventory, and conducting a pre-shipment quality inspection for every item you purchased. All in-stock orders are processed within 1 to 2 business days, excluding weekends and official Mexican public holidays. For pre-order or limited-edition products that are not in immediate stock, we will clearly mark the expected preparation timeline on the corresponding product detail page, and send you a separate notification email once the item is ready to be dispatched. During the preparation stage, our warehouse team will carefully pack each fragile teaware and coffeeware item with multi-layer shockproof bubble wrap, custom foam inserts, and rigid corrugated outer boxes to minimize the risk of scratches, glaze chips, or breakage during transit. We will send you a formal order confirmation email immediately after payment, and a separate shipping confirmation email with your unique tracking number as soon as your parcel leaves our warehouse.

2. Eligible Shipping Destinations

We currently offer two core shipping coverage ranges: domestic shipping across all states of Mexico, and limited international shipping to selected North and Central American regions. For domestic Mexican addresses, we can deliver to every valid postal code, including remote rural areas and major metropolitan zones such as Mexico City, Guadalajara, and Monterrey. For international destinations, we only ship to regions where our contracted courier partners can provide end-to-end tracking service and complete customs clearance support. We do not ship to any embargoed, sanctioned, or high-risk jurisdictions that are restricted under applicable Mexican international trade regulations. Customers are fully responsible for ensuring that the ordered products are compliant with the import laws, safety standards, and customs requirements of their receiving country.

3. Shipping Service Options and Estimated Timelines

We provide multiple tiered shipping service options for customers to select at checkout, each with clear estimated delivery windows that are calculated from the date your parcel leaves our warehouse.

• ‌Standard Domestic Shipping‌: This is our most cost-effective option for all Mexican domestic orders, with an estimated delivery time of 5 to 8 business days. It covers full end-to-end tracking, and is available for all destinations within Mexican national territory.
• ‌Express Domestic Shipping‌: This priority service cuts down transit time significantly, with an estimated delivery window of 2 to 3 business days for all major Mexican cities. Your parcel will be marked as high-priority by our courier partner, and will receive expedited processing at every sorting hub.
• ‌Standard International Shipping‌: For eligible international orders, this service offers an estimated delivery time of 10 to 15 business days, including standard customs clearance processing. Full tracking updates are available throughout the entire international transit journey.
• ‌Express International Shipping‌: This expedited international service delivers your order within 5 to 7 business days, with dedicated priority customs clearance support to minimize unnecessary delays at border checkpoints.

All estimated delivery times provided on our website and order notifications are for reference only. We do not guarantee strict delivery dates, as actual transit speed may be affected by factors beyond our reasonable control, including courier operational delays, unexpected weather events, public health emergencies, customs clearance fluctuations, and local public holiday arrangements in the destination region.

4. Shipping Fee Structure

Shipping fees are dynamically calculated at checkout based on the total weight, volume, and final delivery destination of your order, and will be clearly displayed before you confirm your payment. For all domestic Mexican orders with a subtotal value exceeding MXN 1,200, we offer complimentary free standard domestic shipping, with no hidden additional fees added to your final bill. For orders below this free shipping threshold, standard domestic shipping fees start at MXN 95, and express domestic shipping fees start at MXN 199. International shipping fees are calculated based on the actual dimensional weight of your parcel and the specific destination country, and all relevant charges will be fully disclosed to you before you complete the checkout process. For international orders, customers are solely responsible for paying any applicable import duties, value-added taxes, or customs processing fees that may be charged by the destination country’s customs authority. These additional charges are determined by local government regulations, and we have no control over their amount or collection.

5. Tracking, Delivery and Risk Transfer

As soon as your parcel is dispatched from our warehouse, we will send you a full shipping confirmation email that includes your unique tracking number, a direct link to the courier’s official tracking page, and basic estimated delivery guidance. You can use this tracking number to check real-time location updates and delivery status of your parcel at any time. Risk of loss, accidental damage, and title to all ordered products are fully transferred to you the moment the parcel is officially handed over to our contracted courier partner. We strongly recommend that you inspect the outer packaging of your parcel carefully before signing for delivery. If you find obvious severe damage to the outer box that may have harmed the internal products, you have the right to request the courier to make an on-site damage record, and refuse to accept the parcel before contacting our support team immediately. If you authorize the courier to leave the parcel at your door, in a mailbox, or with a doorman without your physical signature, you take full responsibility for any potential loss or damage that occurs after the courier completes the drop-off.

6. Delivery Issues and Exception Handling

If your tracking information shows that your parcel has been marked as successfully delivered, but you have not received the item, please contact our customer support team within 3 business days of the marked delivery date. We will work directly with our courier partner to launch a full delivery investigation, and provide you with regular updates on the investigation progress. If the parcel is confirmed to be completely lost during transit, we will arrange a brand new re-shipment of your order, or process a full refund after confirming the loss report from the courier. If you provide an incorrect, incomplete, or outdated delivery address at checkout that results in a failed delivery, parcel misdelivery, or the parcel being returned to our warehouse, you will be responsible for covering all additional return and re-shipping fees required to re-deliver the order to your corrected address. If no one is available to receive the parcel after multiple delivery attempts made by the courier, and the parcel is eventually sent back to us, we will notify you to confirm your preferred follow-up arrangement, and you will be responsible for all associated extra shipping costs.

7. Official Contact Information

If you have any questions about shipping timelines, tracking updates, fee calculations, or special delivery requests, you can reach our dedicated shipping support team through the following official channels:

• Company Name: TEA SHOP S. de R.L. de C.V.
• Contact Email: welds@teashopméxico.com
• Physical Address: Av. Francisco Villarreal Torres No. 2050, Interior 8E, Colonia Juárez, Ciudad Juárez, Chihuahua, México, C.P. 32422
• Contact Telephone Number: +52 6566663580

Our shipping support team will respond to your inquiry within 24 business hours, and provide you with accurate, timely updates to help resolve any delivery-related issues you may encounter.